General Terms and Conditions of Business and Delivery

1. Scope

  1.1. Our deliveries, services and offers are made exclusively on the basis of these General Terms and Conditions.

  1.2. By confirming the offer or signing the framework agreement, the
customer accepts these general terms and conditions of CHRISTIAN FELIX ZÜRICH AG. These apply without restriction unless a different written agreement has been concluded.

2. Property and copyright

  2.1. We reserve ownership and copyright of offers, drawings, photos and other documents. They may not be made available to third parties without our consent.

  2.2. Technical descriptions in offers are non-binding.

3. Conditions for renting decorations, vessels or plants

It is defined individually with each customer.

4. Conditions for floristry and perishable goods

  4.1. Perishable goods such as flowers and plants are made of natural materials. For this reason, color and size variations may occur depending on the season. In order to guarantee optimal quality , we reserve the right to change the types and number of flowers independently.

  4.2. Only the cut flowers become the property of the buyer. Containers and decorative materials are on a rental basis and remain our property unless clearly defined.

  4.3. The statutory warranty period does not apply to cut flowers or similar perishable goods. In this case, defects must be reported immediately after discovery within the normal shelf life; otherwise the warranty rights expire.

5. Conditions for manufactured decorative material

  5.1. Manufactured decorative material remains exclusively in our possession.
The decorative material can be purchased for an additional charge.

  5.2. The production of decorative material only begins after written confirmation of the order.

  5.3. If the order is cancelled after production has begun, we will invoice you for the work carried out and the materials purchased.

6. Conditions for assembly and dismantling service

  6.1. The construction will only begin after written confirmation of the order.

  6.2. If the assembly or dismantling is delayed through no fault of our own, the
client must bear all costs for the waiting time.

7. Terms of payment

  7.1. Customers who collect the goods themselves can pay the invoice amount in cash or by EC card upon collection.

  7.2. When shipping via parcel service, the entire invoice amount must be paid in advance.

  7.3. Decoration rental or production with assembly and dismantling service

  7.3.1. For a project volume of 2000.00 Fr or more, we reserve the right to invoice 50% of the order value as an interim invoice three weeks before the start of the event. The remaining balance is to be paid without any deductions within 10 days of receipt of the final invoice.

  7.3.2.  Working hours are charged on an hourly basis for preparations, assembly and dismantling, as well as travel costs. If assembly or dismantling is delayed through no fault of our own, the client must bear the costs for waiting times.

  7.3.3. If it becomes apparent after the order has been placed that our claim for payment is at risk, we are entitled to refuse delivery and to withdraw from the contract.

8. Cancellation

  8.1.  If you cancel less than 1 week before the start of the event, 80% of the order amount will be due.

 8.2.  If cancellation occurs less than four days before the start of the event, 100% of the order amount will be due.

 8.3. Cancellation must be made in writing.

9. Prices

  9.1. Unless otherwise stated, our prices in offers are net prices. All prices are subject to statutory VAT.

  9.2. Only written price agreements are valid; verbally agreed prices are not subject to any guarantee.

10. Complaints/Liability

  10.1. If the goods are defective upon delivery, we are entitled to repair or replace the goods.

  10.2. Hidden defects in delivered goods must be reported to us immediately after discovery.

  10.3. Returns for custom-made goods are excluded.

11. Data Protection

  11.1. We would like to point out that personal data will only be collected and stored in machine-readable form for this contract to the extent necessary to enter into, and if necessary, amend and implement this contractual relationship.

to request information about the scope and purpose of data processing and other recipients of the data at any time . Furthermore , he is entitled to have his data corrected, blocked and deleted after completion of the purpose-related implementation of the contract.

We provide our detailed privacy policy here .

12. Place of jurisdiction

  12.1.  The exclusive place of jurisdiction for all disputes arising from this contract is our place of business.

If you have any questions about these Terms of Use, please contact us at:

The Loft Christian Felix Zürich

Address: Badenerstrasse 569, 8048 Zürich,
Email: info@christian-felix.com
Phone: +41434973771